Frequently asked questions

STEP 1: Download “WINBOX” App For IOS user - https://88winbox.net/trustwinbox.my/redirect/winbox/ios-b For Android user - https://88winbox.net/trustwinbox.my/download-apk/winbox/apk-b ​ Once Completed the installation of “WINBOX” into your phone, you need to create your own WINBOX account ​ Click “New User Registration” button, scan the recommender QR code or export the QR code directly from the photo in your album ​ If you do not have any referrer, please click “Register as a Visitor” button to register your account. STEP 2: Create your own WINBOX UID UID is the account username for login into APP WINBOX ​ When entering the registration page, you need to create a new login ID and required to set a password ​ UID last three characters cannot be all numbers, and the first character must start with a letter (a-z) and the length required at least 6 and maximum 15 characters. (For eg: abcd88 or abc1d23) ​ Password need to be at least 6 digits, Can either all in numbers or letters mix with numbers. (For eg: 123488 or abc123) STEP 3: Binding your phone number and email address Once you completed setting your own UID and Password. ​ Click “Next” to enter the binding page ​ Fill up with your mobile phone number or email address in order to receive the verification code ​ Once you completed all the above steps, CONGRATULATIONS you created your own WINBOX Account.

UID is the Username of your Account; it’s just like your name. It serves the function to ensure the protection of the account of the majority of user groups, avoid malicious users from misappropriation and fraud, and let all users get the most secure experience. ​ Note: UID account cannot be changed

Step 1: Click “Help” at the bottom right in the login page to find “Forgot UID” ​ Step 2: Select the option of your “mobile phone number or email address” to restore your UID ​ Step 3: Enter your mobile phone number to receive the verification code then you will get back your UID

Step 1: Find “Forgot Password” at the bottom right in the login page and choose to reset the password ​ Step 2: Select the “mobile phone number or email address” to reset the password ​ Step 3: Enter your correct UID account number and mobile phone number or email address to receive the verification code ​ Step 4: Enter your new password into the 2 box and click “Next” to complete the reset.

Step 1: Login in to WINBOX > Me > Picture Avater > Email ​ Step 2: Enter your email address and click Send Verification Code to your email ​ Step 3: Enter the verification code you just received (from email) ​ Step 4: Click “Next” to complete the binding

Step 1: Login in to WINBOX > Me > Picture Avatar > Mobile No ​ Step 2: Enter your mobile phone number and click Send Verification Code to your mobile phone ​ Step 3: Enter the verification code you just received (from SMS) ​ Step 4: click “Next” to complete the binding

Binding a mobile phone number or email address is convenient for you to change the password or find the password in future. It can be used to receiving the verification code

If user didn’t bound your bank account for withdrawal, then the system will directly let user to choose which bank account for withdrawal ​ The following steps show how to bind with your bank account: ​ Step 1: Login to WINBOX and click “My” > “Bank account” ​ Step 2: Click “Add Bank Account”, enter the account name and account number, click “Next”, click Send Verification Code, and fill in the verification code to complete the bank binding. ​ Step 3: Select your bank type, enter your account name and account number, and click “Next” ​ Step 4: Click to send the verification code, and fill in the verification code to complete the bank account binding

Payment Pin is to ensure the safety for all of our users. So by creating the payment pin it serve as a code for secondary security. During the transfer and withdrawal process, you have to enter your payment pin so to complete the whole transfer process.

If the user does not create a payment code before transferring, the system will direct the user set the payment code as follows: ​ Log in to WINBOX, click “My”>”Settings”>”Modify Payment Code” and set the payment pin twice ​ Note: The payment pin consists of 6 digits. In order to protect your account, please do not set a too simple password such as: 123456 or 888888.

The chips can be obtained through the system and it will calculated based on the rebate from your subordinate players bets and your total bets ​ Furthermore, chips can also be obtained from the “LIONKING” game platform. LIONKING will rewards lots of “PRIZES” occasionally and users will be rewarded by obtain chips with different amount at LIONKING. ​ A small green chip logo appears at the game icon, it means that such game supports chips for entertainment. Now there are “EKOR”, “Poker Win” and “Lion King” support to play with chips ​ The chips are a rebate given to the majority of user groups but it cannot withdraw. Nevertheless as long as it is a valid bet, it will automatically be converted into credit ​ The chip will be automatically dispense into the user’s wallet through the system based on daily basis at GMT + 8 15:00 to 16:00 time period ​ The total-bet will be reset daily, and the calculation of the total bet start and reimbursement time is from 12:00 till 11:59 the next day.